General Questions
GoAiChatBot is an AI-based live chat application designed to provide real-time communication between businesses and their customers. It supports website integration, social media platforms, and includes features like AI-driven automation and multi-channel support.
GoAiChatBot is ideal for businesses of all sizes looking to enhance customer engagement, streamline support processes, and improve user experiences through AI-driven technology.
It supports websites, social media platforms and integrates with popular CRMs and e-commerce tools.
Yes, GoAiChatBot uses end-to-end encryption and adheres to GDPR/CCPA compliance to ensure data security and privacy.
Yes, the AI chatbot is available 24/7 to handle common queries, while live agents can manage chats during business hours.
Integration
GoAiChatBot integrates with popular CRMs.
Yes, it supports platforms like Shopify, WooCommerce, Magento, and other CMSs.
Features and Functionality
Core features include real-time messaging, multi-channel support, typing indicators, file sharing, message history, and AI-powered automation.
Yes, GoAiChatBot can manage multiple conversations simultaneously using its AI and multi-agent support.
The Pre-Chat Form allows businesses to collect user details like name, email, and query type before starting a conversation.
Yes, chat history is securely stored and can be accessed by both users and admins for future reference.
Yes, users and agents can share files, images, and documents through the chat interface.
AI-powered suggestion analyzes user queries and recommends appropriate responses to agents for faster and accurate replies.
Yes, the Sentiment Analysis feature detects user emotions to help agents respond more empathetically.
GoAiChatBot supports multiple languages to cater to global audiences.
Customization
Yes, you can customize colors, styles, and branding to match your website.
Custom Chat Flow allows you to design personalized conversation journeys based on user behavior and profiles.
Yes, you can set dynamic greeting messages, such as "Hi, how can we help you today?"
Yes, you can automate tasks like ticket escalation, follow-ups, and chat closures.
User and Agent Features
Visitor Insights displays details like the user’s location, browser, and the page they are viewing.
Yes, both guests and registered users can access the chat feature.
Yes, agents can add private notes to chats for team collaboration.
Yes, GoAiChatBot supports multi-agent management and role-based permissions.
Automation
The chatbot provides automated responses to common queries and guides users to relevant resources.
Trigger messages are automated prompts, like "Need help?" based on user behavior (e.g., inactivity).
This feature allows the chatbot to direct users to relevant articles or FAQs for self-service.
Mobile and Desktop Support
A mobile app for agents is coming soon, enabling chat management on the go. However, you can use our current version.
Yes, it has a responsive design for seamless functionality across devices.
Yes, agents are notified of new chats and updates via desktop notifications.
Yes, agents are notified of new chats and updates via desktop notifications.
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