1. Introduction
GoAiChat ("the App") is a software product of AutoArtemise ("the Company") and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By using GoAiChat, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
We may collect the following types of information:
1. Personal Information:
- Name, email address, phone number, and other details you provide during account registration or through the Pre-Chat Form.
2. Usage Data:
- Information about your interactions with the App, such as chat history, messages, and logs.
3. Technical Information:
- IP address, browser type, device information, and operating system details to improve user experience and ensure compatibility.
4. Cookies and Tracking Technologies:
- Small files stored on your device to help us track user preferences, enhance functionality, and analyze usage patterns.
3. How We Use Your Information
The information collected is used to:
- Provide and improve our services.
- Personalize user experience and customer interactions.
- Respond to customer inquiries and provide support.
- Monitor and analyze usage trends for security and performance optimization.
- Comply with legal obligations and enforce our terms and policies.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following situations:
- With Service Providers: To facilitate the delivery of our services, such as hosting providers and analytics tools, under strict confidentiality agreements.
- For Legal Compliance: To comply with applicable laws, regulations, or legal processes.
- In Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Additionally, the Company does not have access to or view customer messages or responses handled through the App, ensuring the confidentiality of all interactions. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period ends, we securely delete or anonymize the data.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access and obtain a copy of your personal information.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your personal information, subject to legal and contractual limitations.
- Opt-out of certain data processing activities, including marketing communications.
8. International Data Transfers
As an international service provider, your data may be transferred to, stored, and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and use appropriate safeguards.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated via email or a prominent notice on our website. Your continued use of GoAiChat after updates signifies acceptance of the revised policy.
10. Contact Information
If you have questions or concerns about this Privacy Policy or your data, please contact us at contact@goaichatbot.com
By using GoAiChat, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
