Last Updated: 04-28-2026

GoAiChatBot (“we”, “our”, or “us”) provides AI-powered customer communication tools through goaichatbot.com and app.goaichatbot.com (the “Service”).

We respect your privacy and are committed to handling your information responsibly and transparently. This policy explains what data we collect, why we collect it, and how you remain in control.

 

1. Who We Are

GoAiChatBot is a software platform that helps businesses automate customer communication across multiple channels using artificial intelligence.

For the purpose of data protection laws (including GDPR), GoAiChatBot acts as:

  • Data Controller for your account and billing data
  • Data Processor for the data you upload or collect through your chatbot

 

2. Information We Collect

We collect only what is necessary to operate and improve the Service.

Account Information

When you register or use our platform:

  • Name
  • Email address
  • Phone number (if provided)
  • Business name and website

Billing Information

  • Payment details (processed securely via third-party providers)
  • Subscription history

We do not store full payment card details on our servers.

 

Usage Information

To improve performance and security:

  • IP address
  • Device and browser type
  • Pages accessed and actions taken within the app
  • Log data (date, time, session activity)

 

Customer Data (Your Responsibility)

When you use GoAiChatBot, you may process data from your own customers, such as:

  • Chat messages
  • Contact details
  • Uploaded content (documents, FAQs, website data)

You remain the data controller for this information. We process it only to provide the Service.

 

3. How We Use Information

We use your data to:

  • Provide access to the platform
  • Deliver chatbot responses and automation features
  • Process subscriptions and payments
  • Communicate important updates and support messages
  • Improve system performance and user experience
  • Detect and prevent misuse or security threats

We do not sell your personal data.

 

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

  • Contractual necessity – to provide the Service you signed up for
  • Legitimate interest – to improve, secure, and maintain the platform
  • Legal obligation – when required by law
  • Consent – where applicable (e.g., marketing emails)

 

5. AI and Data Processing

GoAiChatBot uses artificial intelligence to generate responses based on:

  • Your provided data (website, documents, FAQs)
  • User interactions and chat inputs

Your data is processed only to deliver responses and improve functionality within your account.

We do not use your private business data to train public AI models without permission.

 

6. Data Sharing

We only share data when necessary:

  • Payment providers (e.g., Paddle, Stripe)
  • Cloud hosting and infrastructure providers
  • Analytics and monitoring tools
  • Legal authorities, if required by law

All partners are required to follow strict data protection standards.

 

7. International Data Transfers

As a global service, your data may be processed outside your country.

Where required, we use appropriate safeguards such as:

  • Standard contractual clauses
  • Secure infrastructure and access controls

 

8. Data Retention

We retain your data only as long as necessary to:

  • Maintain your account
  • Provide services
  • Meet legal and regulatory requirements

You can request deletion of your data at any time.

 

9. Your Rights (GDPR and Global Users)

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request a copy of your data (data portability)
  • Withdraw consent at any time

To exercise any of these rights, contact us at: [Insert Email]

 

10. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in
  • Improve performance
  • Understand usage patterns

You can control cookies through your browser settings.

 

11. Security Measures

We use industry-standard practices to protect your data, including:

  • Encrypted data transmission (HTTPS)
  • Secure server infrastructure
  • Access control and monitoring

While we take strong precautions, no system can be completely risk-free.

 

12. Third-Party Services

Our platform may include links or integrations with third-party services. We are not responsible for their privacy practices.

 

13. Children’s Data

GoAiChatBot is not intended for children under 13, and we do not knowingly collect such data.

 

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

 

15. Contact

For any questions or privacy-related requests:

Email: info@goaichatbot.com
Website: https://goaichatbot.com/